EFFICIENCY THROUGH DIGITALIZATION

“It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change”

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WE ARE YOUDIGITAL

YouDigital is your trusted partner who will guide you through digital change in order to increase the efficiency of your business processes that we build on Salesforce platform.

Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

OUR STRENGTHS

Vertical
Knowledge
Local
Presence
High
Flexibility
Transparent
Delivery
salesforce applications
  • Sales Cloud
  • is a fully customizable product and a module of Salesforce.com platform. It will help you to manage your leads, accounts, contacts, opportunities, quotes, price books with products and many other. It brings all the customer information together alongside with customer service, marketing and business analytics providing businesses with 360-degree overview of their customers.

  • Service Cloud
  • is a module of Salesforce.com platform dedicated to customer service. It empowers agents on the path to customer success with smarter, faster service tools and support of your customers at any time and from any location. Agents work with a convenient console that presents all key information about the customers. Service Cloud integrates all communication channels including website, email, live chat, social media and other.

  • Pardot B2B
  • is a module of Salesforce.com that automates marketing tasks and processes. As your business grows you collect more and more leads and deal with more customers. Pardot structures and automates processes of lead tracking and nurturing. Pardot tracking can record prospect’s visits to individual pages, clicks on newsletter or conversions on landing pages.

  • Community Cloud
  • is a module of Salesforce.com that connects you with your customers, partners and employees. You can build a community for everyone who is critical to your business ecosystem, from agencies, vendors, and suppliers, to A Customer Community helps customers help themselves and each other and help agents to focus on other complex issues.

  • App Cloud
  • enables you to build any application from scratch on the platform without paying for standard features that you not necessarily need to meet you business objectives. These licenses are suited ideally for HR, Finance, IT and other back office processes that you would like to have integrated into Salesforce.
salesforce implementations
We will assist you in both smaller and quicker implementations suited for SMB segment as well as larger projects involving system integrations, custom software development and data migration.

Before you decide to implement Salesforce we will run for you discovery workshops that will draw and map all your processes with regards to all your customer interaction touch points. Based on that you will see what is possible to build on the platform and what are the most valuable aspects of your business that we recommend to move to Salesforce products. As an outcome we will provide you with an exact cost estimation and implementation schedule.

Starter Projects

Getting started with Salesforce has never been so easy and fast. Through a few steps and in a matter of weeks we will deploy a fully functional system that can instantly give a value to your business. The process will include among others the following activities:

  • Business Workshops
  • Interviews with Stakeholders
  • Requirement Engineering
  • Design Documentation
  • System Configuration and Development
  • Testing and Deployment
  • User Training

Extended Projects

Large projects are suited for larger organizations and usually means work on more than one application and other information systems. Integrations with other platforms and data migrations will be usually required too. We will provide you with the entire development team dedicated entirely to your project. The scope, price and length of the project is adjusted to client’s needs and requirements.

salesforce development
If you need skilled programmers to write a code of a very high quality or optimise existing classes and triggers our experts can help you using best practices. Many organisations experience over-coding of their platforms that leads to frequent errors and lower performance. We are able to reduce that complexity.

Apex

we develop in an object-oriented programming language that looks like Java. Apex enables us to add business logic most system events, including button clicks, related record updates, and Lightning components. Apex code can be initiated by Web service requests and from triggers on objects.

Lightning

is the new user interface from Salesforce bringing modern appearance and functionality to the platform. Lightning framework is a UI framework that enables developers to build reusable components that makes it easier to build responsive applications for any device.

System Integrations
We are able to integrate your Salesforce instance with other cloud or on-premise system including your back-end, data warehouse, billing or transactional systems. We use middleware and / or develop API from scratch.
Managed Services
Thanks to our managed services you will avoid unnecessary investments, make sure that your Salesforce instance keeps up with your current business needs and provides great performance.

You will get the right person to work with based on consultant’s or developer’s experience in your type of business. The administration and management of Salesforce requires daily interaction and availability which we can offer. Our team can continually customize and adapt the platform to meet your changing business requirements.

Administration & Maintenance

If you do not have full-time in-house administrator then this service is a perfect match for you. We can offer you a wide spectrum of admin services including data clean-ups, uploads, deduplications, first line support, reporting, changes in configuration and many others.

User Support

Having a great and knowledgeable experts that can directly and quickly support your users is the best way to drive system adoption. You will be assigned a dedicated resource who can take of your users problems and questions individually.

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WORTH READING

Webinar: Migration from Salesforce Classic to Salesforce Lightning
CRM implementation guide - step by step!
Salesforce Adoption Pain: How To Overcome?
Getting your head around Pardot B2B Marketing Automation

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