Top 10 Community Cloud Functionalities

Collaboration tools connect customers, partners, and employees directly to the information, apps, and experts they need.

Build your community

Customise your community to fit your needs.

Business Integration

Infuse communities with data from any system, anywhere. Customers can create and escalate support cases. Partners can update opportunities and qualify leads. Employees can access and share files.


Community Cloud automatically suggests connections to experts, groups, and content. Recommendations are based on individual interests, needs, and behavior, inviting deeper community participation.

Customisation and Branding

Customise Community Cloud to reflect your brand and extend your online community experience. Create stunning, simple-to-use environments that are an interactive extension of your brand.


Collaborate anywhere, from any device. Access the community through the Salesforce1 Mobile App or from any mobile browser. Deliver a rich, branded, and device-responsive mobile experience anywhere.

Lightning Bolt

Quickly and easily create next-generation communities and portals that seamlessly integrate with Salesforce.

Connect your customers

Provide stellar service with powerful community software that lets you create rich, self-service experiences.


Help your customers help themselves and help your agents work smarter, with easy access to articles, FAQ, and the collective wisdom of the community.

Case Escalation

Customers can create cases directly in the community. Cases can also be escalated automatically based on keywords, or if a question goes unanswered. Agents can answer within the community, or privately.


Create a vibrant community by recognising your most active members with customisable badges that appear on their profiles. Enable members to endorse each other for specific skills and expertise.


Create new purchasing opportunities by integrating your e-commerce platform and enabling customers to discover, research, and buy products all in one branded, mobile, and social environment.

Community Management

Preconfigured and customisable Lightning dashboards in the community management console help you measure and analyse metrics, such as adoption and engagement, most popular groups, users, and topics.

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