Community Cloud is a module of Salesforce.com that connects you with your customers, partners and employees. You can build a community for everyone who is critical to your business ecosystem, from agencies, vendors, and suppliers, to A Customer Community helps customers help themselves and each other and help agents to focus on other complex issues. An Employee Community enables your employee to find the relevant information they need to stay productive. A Partner Community connects various stakeholders involved in the sales process to increase sales. Partners can find important information, create leads or update other records on their own.
Warum Community Cloud
With communities you can enable customer self-service, extend business processes, and build deeper customer relationships. Increase sales through resellers, distributors, agencies, and brokers. Drive employee productivity and engagement across your organization.
Companies who implemented Community Cloud reported 45% of increase in customer satisfaction.
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