German Luxury Furniture Retailer Improves Order Management And Purchasing Processes With Salesforce
"What I appreciate about you:digital is the transparent and efficient cooperation. They always recommend the best solution to us, which also improves our business processes." - Product Manager Salesforce.
The German furniture retailer decided to implement Salesforce for several reasons including low entry cost (no additional hardware or software needed), being a fully cloud-based solution as well as having a very robust mobile application. This all was meant to enable a complete customer view and build a satisfying shopping experience on a single, central platform.
The ability to integrate with other systems relatively easily was another important factor behind the decision to choose Salesforce as a CRM platform.
Salesforce enabled synergy of a few IT systems on one centralized platform. Thanks to that customer reduced the cost of IT infrastructure but first of all improved the process of order management and purchasing with Salesforce.