"We estimate that within a few months after the implementation, we have achieved 2 times faster order execution, which resulted in 34% more orders being accepted the year after" - CEO of a small production company from Poland.
The need for a flexible and scalable solution was driven by the growth of the company. Customers’ database expanded and new employees joined the sales team. More incoming orders raised a few questions. How much time is needed to complete the order? Are there any so-called "bottlenecks" in the process of sales and order execution? What are their possible causes?
The analysis of the sales process showed, among other things, that sometimes customers wanted to withdraw an order already at the stage of its execution, or that there were customer inquiries that remained unattended by the sales team for too long.
Salesforce offers a lot of out of the box features but each company has specific processes that require dedicated customisations.
Today, the sales team spends more time efficiently supporting the customer from the moment of receiving an inquiry or order.
A well executed customisation of Salesforce enabled savings of the time spent previously on routine tasks through by: